1. Scope and acceptance
These Terms & Conditions ("Terms") apply to every service offered under the name Niklas Sportphysio, as further described in section 19 ("I", "me"). "You" or "Client" means the person who books a service. By ticking the consent box and completing payment, you confirm that you have read, understood and accept these Terms in full. If you do not agree, please do not proceed with payment.
2. Services
I provide online sports physiotherapy coaching, rehab guidance, performance programming and case consultations for physiotherapists, delivered remotely (for example by video call, written plans and messaging). The available plans, their content and their prices are shown on the website at the time of purchase.
3. Not medical treatment
I do not diagnose injuries or medical conditions online, I do not provide emergency care, and my services are not a substitute for in-person assessment or treatment by a physiotherapist or doctor. Before starting a rehab service, your injury must have been assessed by a local physiotherapist or GP. If you do not know what is wrong, or if symptoms are new or worsen significantly, stop exercising and consult a doctor. In an emergency, call your local emergency number (112 in the Netherlands and the EU).
I may decline, pause or stop a service if I believe it is not safe or suitable for you. In that case I will refund the fee for the part of the service that has not been provided.
4. Assumption of risk
Physical training and rehabilitation exercise carry an inherent risk of injury, discomfort, muscle soreness, or aggravation of an existing condition, even when instructions are followed correctly. By using these services you acknowledge this risk and confirm that you participate voluntarily and within your own physical limits. You are responsible for stopping an exercise and seeking appropriate medical attention if you experience pain, dizziness, or any symptom that concerns you. Nothing in this section limits your rights under section 11 (Liability) in respect of injury caused by my own negligence.
5. Client responsibilities
You provide accurate and complete health information, inform me of relevant changes, follow the advice of your own medical professionals, and stop exercising and seek medical advice if pain or symptoms worsen. Guidance given under these services is only as sound as the information you provide it is based on. Services are intended for adults (18+). A minor may only use the services with the permission of a parent or legal guardian, who accepts these Terms on the minor's behalf.
6. No guarantees
No guarantees are given regarding specific outcomes, timelines, return-to-sport dates or performance improvements. Results depend on many factors, including adherence, biology, injury severity and lifestyle.
7. Prices and payment
Prices are in euros and include any applicable VAT, unless stated otherwise. Payments are processed by Stripe. One-time plans are charged at purchase. Monthly plans are charged in advance and renew automatically every month on the same date as the start date.
8. Cancelling monthly plans
Monthly plans can be cancelled at any time. Cancellation must reach me before the next renewal date to prevent the next month from being charged. Example: a plan started on 23 September must be cancelled before 23 October. Access continues until the end of the month already paid for. Cancel by sending a message to sportphysio.niklas@gmail.com. Amounts already paid for a month in progress are not refunded, except where required by law or under section 3.
9. Right of withdrawal (consumers)
If you are a consumer in the EU/EEA, you have the right to withdraw from your purchase within 14 days without giving a reason. If you ask me to start the service within these 14 days and then withdraw, you pay a proportionate amount for what has been provided up to the moment you notify me. Once a service has been fully provided (for example, the consultation call has taken place), or once delivery of digital content (for example, your personalised plan) has begun, you lose the right of withdrawal if you gave your express prior consent to this and acknowledged that you would lose the right. To withdraw, send a clear statement to sportphysio.niklas@gmail.com. Refunds are made within 14 days of receiving your notice, using the original payment method.
10. Other refunds
Apart from your statutory rights and section 3, fees are not refunded for services already provided. If I cancel a scheduled session, I will reschedule it or refund it.
11. Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for intent or gross negligence, for death or personal injury caused by my negligence, and your statutory rights as a consumer under the law of your country of residence.
Subject to the above, my total liability for any claim arising from a specific plan or session is limited to the amount you paid for that plan or session (for monthly plans, the fees paid in the three months before the event giving rise to the claim), and I am not liable for indirect, consequential or lost-opportunity damages. I am not liable for injury or loss resulting from your failure to follow the guidance provided, from health information you provided that was inaccurate or incomplete, or from your decision to continue exercising against advice to stop.
12. Intellectual property
All content provided (plans, videos, documents) is for your personal use only and may not be reproduced, distributed or sold without my prior written consent.
13. Privacy
I process personal and health information as described in the Privacy statement. Health information is treated as confidential and is not shared with third parties without your consent, except where required by law or where a processor is needed to deliver the service.
14. Events beyond my control
I am not liable for delay or failure to provide a service caused by circumstances beyond my reasonable control, such as illness, power or internet outages, or actions of third-party providers (for example Stripe, Tally or Zapier). Where reasonably possible, I will reschedule the affected session.
15. Governing law and disputes
Dutch law applies to these Terms. If you are a consumer, you keep the mandatory consumer protections of the country where you live. Disputes are submitted to the competent court in the Netherlands, without limiting your right as a consumer to bring proceedings before the courts of your country of residence.
16. Complaints and contact
Questions or complaints can be sent to sportphysio.niklas@gmail.com. I aim to respond within 14 days.
17. General provisions
If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision is replaced by a valid one that most closely reflects its intended effect. My failure to enforce a provision on one occasion is not a waiver of that provision. These Terms, together with the Privacy statement, form the entire agreement between us regarding the services.
18. Changes
I may update these Terms. The version that applied at the time of your purchase applies to that purchase.
19. Who I am
These Terms are issued by Niklas Sportphysio B.V., trading as Niklas Sportphysio, registered with the Dutch Chamber of Commerce (KvK) under number 97098051, VAT number NL867908981B01, address Oude Apeldoornseweg 45-067, 7333 NR Apeldoorn, the Netherlands, email sportphysio.niklas@gmail.com.
Last updated: October 2026.
